Terms and Conditions

Terms and Conditions Policy


This website is operated by The Special Life W.L.L , CR Number 148646-1 Throughout the site, the terms “we”, “us” and “our” refer to The Special Life W.L.L, (The Bahrain Life) offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or completing payments, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitute acceptance of those changes.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

You agree to provide current, complete and accurate payment amounts and account information for all payments made at our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation,

religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Kingdom of Bahrain.

Seef district, Westpoint Business 1012 Tower, Road 3621, Block 436, 9th floor, Office 92.


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Privacy Policy

This Privacy Policy (“Policy”) explains how information about You is collected, used, and disclosed by Your access or use of this Site or otherwise as a result of Your interactions with Us. By visiting this Site directly or through another site, you accept the terms and conditions of this Policy. This Policy applies to this Site. We are not responsible for the content or privacy practices on any website not operated by Us to which this Site links or that links to this Site.


We respect children’s privacy. We do not knowingly or intentionally collect personal information from children under age 18. If you are under the age of 18, please do not submit any personal information to Us, and rely on a parent or guardian to assist you.

Information We Collect Automatically

We may also automatically collect information about you when you access or use the Site or transact business with Us, including:

• Transaction Information: When you complete a payment on the website, we collect information about the transaction, such as payment amount, and the date and location of the transaction.

• Log Information: We obtain information about your use of Our websites, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to this Site.

• Device Information: We collect information about the computer or mobile device you use to access Our Services, such as the hardware model, operating system and version, unique device identifiers, mobile network information, and browsing behavior.

• Location Information: We may collect information about the precise location of your device when you consent to the collection of this information. We may also collect information about your approximate location each time you access this Site.

• Information Collected by Cookies and other Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to collect  information about you and your interaction with this Site, including information about your browsing behavior, purchase behavior, and other engagement with the Services.

We use this information in one or more of the ways described in the “Use of Information” section below. Most web browsers are set to accept cookies by default, but you can usually change your browser settings to remove or reject cookies.

Information Use and Disclosure

Internal Use

We use your personal information to process your payment and provide you with the service. We may internally your personal information to improve this Site’s content and layout, to improve outreach and for Our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this Site.

External Use

We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone.

Your information is processed in a secure manner.

We may disclose information to third parties that perform specific functions on Our behalf. However, we will only disclose the information that is necessary for them to perform their service. We must provide your credit card number to financial-services corporations such as credit-card processors and issuers as is required to process your orders. We will use industry standard security measures, including data encryption, when providing your credit card number to others. We may disclose personal information or financial information in response to requests from law enforcement officials conducting investigations; subpoenas; a court order; or if We are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms and Conditions or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use this Site for illegal reasons or to commit fraud.

Updates to this Policy

If We change or update this Privacy Policy, we will post changes and updates on the Site so that you will always be aware of what information We collect, use and disclose. We encourage you to review this Policy from time to time so you will know if the Privacy Policy has been changed or updated.

Shipping/Delivery Policy

  • International
    • Cost: We don’t have shipping to other countries at this stage.
  • Local
    • Cost BD 1 for local shipping unless special offers are running with free delivery.
    • Timelines: Delivery estimated time shall differ depending on uncontrollable circumstances (such as volume of deliveries, distance, and peak hours) – Normally within 24 hours.
    • Methods: Delivery by third party local logistics company.
  • Return shipping cost in case of refunds/exchanges: It will be refunded within 30 days.

Refund Policy

check Refund policy page here

Exchange Policy

There is no exchange allowed for the purchased products and services.

Cancellation Policy

Cancellation of food orders can be accepted within 2 minutes after placing an order.

Cancellation of services purchases can be accepted within one hour after placing an order.

Customer must contact The Bahrain Life via Live chat.

Full refund within 30 days, after deducting the bank charges.

The Bahrain Life Platform enables its users to purchase from its partnered restaurants, vendors, grocery stores, retail chains, etc. (hereafter referenced to as the "Vendors") as long as they accept the terms.

The goal of this platform is to make it easy and quick for users to purchase a wide array of commodities (Products and Services), such as prepared meals, beverages, non-prepared meal, and other non-food products (collectively referred to as "Goods"), from merchants within the region (our "Service").

The Bahrain Life does not market or else interfere with the development of any commodities (product or service) made by the Vendors. The Users of this online market have the option to explore for and locate nearby Vendors that deliver or offer such goods available to their location and allow them to place orders through this Platform. In terms of the preparation, sale, marketing, and safety of products and services, the Vendors are required to abide by all applicable national legislation, rules, regulations, and standards.

Strategic Partnership with Al Salam Bank:

The Bahrain Life provides a special discount & offers exclusively to Al Salam Bank and Ithmaar Bank (Consumer Banking owned and operated by Al Salam Bank) Debit, Prepaid, and Credit Cardholders.

Your Personal Data would be safely handled and securely when using the site since The Bahrain Life takes security very seriously. Your data will be safeguarded by appropriate measures.

The new General Data Protection Regulation (GDPR) of the EU has been implemented into our policy because The Bahrain Life values your privacy and is committed to preserving Personal Data.

The Bahrain Life makes no promises relating to the quality of any commodities or their adherence to legal requirements. Furthermore, it makes no promises regarding the consistency between the list of commodities shown on the platform and the commodities (Products and Services) generally provided to users.

Additionally, any vendors may claim that the operation of products and services complies with special standards, such as (but not restricted to) "organic," "macrobiotic," or allergen-specific prerequisites, such as (but not restricted to) "nut-free," "gluten-free," or "lactose-free." Except otherwise permitted by applicable regulations, The Bahrain Life does not promise that the commodities (Products and Services) sold by vendors are free of allergies. While making a purchase on our Platform, kindly contact the Vendor if you have any allergies, allergic reactions, or dietary restrictions and requirements as The Bahrain Life does not fully examine or validate such statements.

The Bahrain Life will not be held accountable or responsible for any commodities (Products and Services) provided by Vendors that are harmful, result in harm, are otherwise intolerable to Users, or in any other way fail to measure up to their expectations.